This happened recently and involved managing my plan. I was greeted and helped by Michael. I needed to save money on my monthly bill by appropriating my account to my needs. He helped me figure out the best path to take for my situation. He describe how we could cut my bill down, and shave unnecessary things from my plan. I literally went in thinking I needed to sign up for a new plan, and get new phones. In reality, I was helped in a friendly manner, and not forced to buy a single thing or sign anything new. This is my own personal experience, so take it for what its worth. Micheal, you were a great help and saved me a good chunk of change every month.
I had a interesting discussion with the associate aside from the interaction about the device I bought which was pretty bumpy. Yes he was knowledgeable about the products but I felt initially belittled until I used some psychology to change the trend of the interaction (asking about his background, family, and speaking his native tongue). I specifically requested a case with a built in screen protector for my own valid reasons and rather than sell me what I asked for he BROKE OFF the built in screen protector in front of me and sold me the attachable ones instead. Maybe I wanted to use both??? He should have asked beforehand. I had to request my cases built in screen protector out of the waste basket before I left. I know they think they know best but you should give the customer what they want to avoid situations like this. I left feeling confused about the device and like I shouldn't of had to use redirecting to smoothen out the interaction. Definitely keep the employee but hopefully he uses this as a learning experience and not as a personal attack. He was a good guy otherwise. I used to work in sales so I have an inkling to what I'm saying.
A phone I bought from Verizon has fried,(we think overheated) and was shot after only 14 months. I was offered to buy the extended warrantee for $150 wh8ch allowed me to replace this bad phone with a same model refurbished phone. BUT this wasn't offered until I turned down every other offer to buy a new phone for $700-&800 and had repeatedly asked for what were all of my options.. When I asked about my options, I should have been presented with ALL of my options instead of holding the best offer from me.
This is a good place to find most everything you need for your cell phones and tablets. They have lots of accessories to choose from, and even have FitBit products. The staff are very helpful. I like to go there instead of ordering things in the mail because they set things up for you and when I walk out of their door, my tablets and phone are functioning and ready to go.
The sales associate that helped me was very knowledgeable and answered all my questions while I was purchasing my new phone. Great service!
Verizon is a US Store based in Duluth, Minnesota. Verizon is located at 2112 Maple Grove Rd, Duluth, MN 55811, USA.
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