Good clothing if you are willing to pay. Not to mention handbags and luggage items
I was there yesterday on a small road trip and in the market to buy a hammock. I was greeted and was asking about the hammocks. The lady I asked was not familiar with hammocks, but was super nice and called a co worker who was familiar to help. He told me the pros and cons of each brand, which one he uses, and which one would fit me best. I had picked an Eno one and just needed the straps. He went to the back to see if there were any, but unfortunately were out of stock. He did however come back with another Eno hammock, but in a different fun bright color he thought I would like better! He went one step further and told me a competitor that would have them in stock and exactly how to get there. Could not have been more pleased and absolutely love the hammock! Thanks!!!
Phenomenal customer service!
It’s a really excellent selection of apparel, accessories, and outdoor supplies. It’s a store you could spend hours in checking out cool gadgets and gifts. I ended up buying a bunch of locally made candles and kept running into new products I wanted. Also, the apparel merchandising was really nice.
Totally impressed with the Duluth Pack service group!
The backpack has been busy visiting many countries and is now good to go for many more.
When my daughter needed immediate repairs (on the canvas backpack she has used since 1999) before she left for Switzerland, they kindly took the bag in at their Duluth factory for special 1 hour turn-around. The life-time warranty coverage is amazing. Office manager Nancy Peaslee and repair wizard Tracie Salo could not have been nicer or more accommodating.
My husband bought a backpack for me for our anniversary. He sent me a picture and I was very excited. He got a call a couple hours later saying that the last one had already sold and that due to slow system updates, it was no longer available. They did not offer to rectify the situation... explaining there was nothing they could do. Poor customer service. We will not be buying from them again.
Thanks Duluth Pack!
Duluth Pack Store is a US Store based in Duluth, Minnesota. Duluth Pack Store is located at 365 Canal Park Dr, Duluth, MN 55802, USA.
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