Great service! Really helpful front desk staff -- got my car ready a day early on short notice at no additional charge. Super reasonable rates.
Fantastic service from start to finish, loved the van!
I was even offered an SUV at the same price, but took a smaller vehicle for the gas mileage.
Had to make last minute reservation change due to airline delay. Required calling National to change airport drop location. I had to call twice both times the operators were almost unable to speak English language. The first time I called I was dropped. National is great unless you have to call customer service. Then you get who knows were and rude agent. Overall since National and Enterprise has combined the vehicale cleanliness no matter what location has went down as well as overall vehicale selection.
We traveled with my brother and his wife/baby and they went through Hertz. They got the correct car seat they reserved no problem- I will be going through them next time for sure. Too bad I didn't get my emerald club points either.
This is my second recent rental from this location.
A frustrating experience. I set up an online reservation a few weeks prior to picking up our vehicle last Sunday, July 16. I requested a convertible car seat to be included for my one year old. I am an emerald club member so I expected an easy experience per usual when I go through National.We arrived on time to the airport and were quick to get to the service desk with a short line ahead of us (always nice not to have to wait, especially with a baby in tow). Our first issue was that we couldn't use my husband's credit card to pay since the reservation wasn't in his name (even though we added him as a driver). My credit card is in my maiden name still, so we couldn't even use my card on the reservation. So, we had to switch the entire reservation over to his name as the primary just so we could pay (and they almost upcharged us since he isn't an emerald club member). After that fiasco, we had to get a car seat. Our choices were either a tiny newborn car seat or a toddler car seat for a child over 40 lbs! Either way our daughter wasn't going to be safe because she was too big for the infant seat and too little for the toddler seat. I was so pissed that they didn't have the correct car seat that I reserved in advance and can't believe we had to pay an extra $10 a day for a car seat we didn't even use. Thank goodness we had family in town who were able to pull together to get a car seat for us to use at the last minute.
Clerks are very helpful and make sure to offer a map.
Very pleasant rental.
National Car Rental is a US Car Rental based in Duluth, Minnesota. National Car Rental is located at 4701 Grinden Dr, Duluth, MN 55811, USA.
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