-No letter apologizing, no card or anything else.
The easiest and most "customer friendly" manner, would have been to send a refund in money order, using the exact same stamp they used originally, to send the earrings I have and cannot wear. Or a little care for your merchandise and place them in a jewelry box and padded envelope. I would have gladly sent the broken ones back with a copy of the receipt, but they'd rather cheat a customer.
I am a couple friends made a day trip to Duluth. We went into Two & Co and I purchased a pair of cute earrings on Friday, Oct. 30, 2015. I put them on later that day and that evening, the earrings broke. I called the store, and the gal I spoke to said the manager/owner handles such situations, and he'll be in on Monday, since I don't live in Duluth.
-Earring hole punctured on both sides of this envelope.
-No company or business logo on the envelope. Very cryptic.
Fast forward to Tuesday, November 24, 2015. Obviously, more than 7 days have lapsed (the time customers can return or exchange with a receipt--to which I have).
-I received a regular security letter sized envelope.
Fun, beautiful store. Something for everyone at every price range. Shoes, clothing, (women's) jewelry, glass art, novelties. A unique place!
I called on Monday, and spoke to a man, and he then told me to describe the earrings. I did just that. He offered to send a new pair to which I thought was a nice gesture. I even offered to send a copy of the receipt and the broken earrings. He said "That's alright, I'm pretty sure I know the pair you have." He said to send my address via email and when they come in he will send it out. I must add that I saw more pairs on the display, so I found it interesting that I had to wait "...until more come in."
This is my favorite store in Duluth. I always find something very special like jewelry or clothing. They have very high quality items in there store and they have so much to offer from exquisite clothing and jewelry, body lotions and much more. I always bring my friends and family to this store when we visit Duluth and they we always have so much fun and always find something special buy.
It's not so much the money (which was only $6), but how I was treated as a customer, being given another broken pair. Did this Two & Co really think that I would get undamaged earrings through the mail in a regular envelope? We all know that even padded boxes get beat up during transport for delivery. I know Two & Co seem to have the ideal customer service given the past reviews, and they had me as customer until they pulled this stunt.
The pair of earrings wrapped in a thin fold of bright orange tissue. The earrings are in a little plastic bag big enough to hold them and guess what? The earrings were destroyed! The emblems are broken off, the pins to fir in the ear lobes are bent over so much that if you bend them back...they break off. To add insult to injury, I called them and the line provided on the receipt and on their website is "disconnected."
Two Co is a US Clothing Store based in Duluth, Minnesota. Two Co is located at 394 S Lake Ave, Duluth, MN 55802, USA.
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