The first time I had ever made an appointment here, I found out that they had cancelled because I missed a confirmation call that was made while I was working. They did eventually accommodate me after pushing a bit, and I continued to get my hair cut here for several months.
Fast forward to this week, and I made an appointment several days in advance for the Friday before Christmas weekend, as I would be traveling out of the state the following morning for vacation. I received a voicemail 3 hours before my appointment, informing me that it was cancelled, as the stylist had a family emergency. Being the Friday before Christmas, I was not able to find an open appointment anywhere else.
When I called back, I was not offered an alternative date for an appointment or any sort of discount or offer to make up for the trouble. I was just told "sorry". If I had cancelled like that, I'm pretty sure their policy states that I would still have to pay a portion of the visit. Being that no effort was made on their part to make up for this extreme inconvenience, I feel that I can no longer recommend this establishment. The way they handled this situation irritated me quite badly.
If you're a bride-to-be looking for a place to be reliable and organized, skip adding more stress to your planning process and WRITE OFF the Colour Lounge.
The staff here is extremely friendly and they're always up to date on the latest trends. I get my hair done by Alyssa D. and she is absolutely wonderful. I highly recommend her to anyone that asks!
I went to this salon yesterday for the first time and my apportionment was originally canceled because I had entered the wrong service and they got me right back in on the same say. I got scheduled with a gal named Kerbie and she exceeded my expectations of what I asked for. A place with great service and good stylists. High recommend checking this place and Kerbie!
Holistic Healing with Shannon Flaherity is awesome! She has the Asyria body/emotional scanner, lasers, homeopathic remedies, and is a skilled body talk practioner to aid you in your energetic healing. Highly recommend! :)
I called the Colour Lounge looking for a makeup artist for my wedding day. Initial communication was terrible; slow, disorganized, and rather unfriendly. I finally managed to schedule a trial run for my makeup, which I drove more than an hour to attend. . .and Anthony was 45 minutes late. Two weeks before my wedding day I called the salon and asked what time Anthony was scheduled to meet me and do my makeup on the big day. No one knew, even though I had told him a specific time at the trial. Two days before the wedding day I texted Anthony on the number he'd given me reminding him of my upcoming wedding day makeup appointment. No response. Then my big day arrived. Anthony was to arrive at 9am to do only my bridal makeup...at 8:30 I got a TEXT saying he couldn't make it because he was in a car accident. No phone call. No replacement makeup artist. And most importantly, no incident report found on the public records between his location and mine on that day between 8 and 9am. Don't waste your time here. Take your business somewhere else that can DELIVER, especially if it's for the most important day of your life.
The Colour Lounge Salon And Day Spa is a US Beauty Salon based in Duluth, Minnesota. The Colour Lounge Salon And Day Spa is located at 5008 Matterhorn Dr, Duluth, MN 55811, USA.
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